Return Policy

1. Nature of digital services

Edunet provides access to digital content and live sessions. Once you have substantially accessed a purchased product, it generally cannot be “returned” in the way a physical good can. The sections below set out the specific circumstances in which refunds are available.

2. Recorded courses

You may request a full refund of a recorded course within 7 days of purchase, provided you have not consumed a substantial portion of the course (as a guide, viewed more than 20% of its content). After this window, or once the course has been substantially accessed, the purchase is non-refundable.

3. Live group classes (monthly subscriptions)

• You can cancel a subscription at any time to stop future renewals. Cancelling stops the next charge; it does not refund the current period, during which you keep access until it ends.
• If a class you paid for is not delivered as described — for example the teacher cancels scheduled sessions and does not reschedule — you may request a refund or account credit for the affected period.

4. 1:1 classes and per-session bookings

• Teacher cancellation or no-show: if the teacher cancels a confirmed session or does not attend, you are entitled to a refund of that session, or the session is returned to your plan allotment.
• Student cancellation: you may cancel a booked session up to a reasonable notice period before it starts to receive a refund or to return the session to your plan. Cancellations after that point, or missed sessions, are generally not refundable.
• Sessions included in a monthly plan expire at the end of the plan period and are not carried over or separately refundable.

5. How to request a refund

To request a refund, contact us through our Contact page or at edunet@rapidsolutions.live with your account email and the order or class details. We aim to review requests promptly and will let you know the outcome.

6. How refunds are issued

Approved refunds are returned through PayHere to the original payment method, in Sri Lankan Rupees (LKR). Once approved, it may take several business days for the amount to appear, depending on your bank or card issuer.

7. When a refund may be declined

• The refund window has passed, or the content has been substantially accessed.
• The request relates to dissatisfaction with subject matter that was accurately described before purchase.
• There is evidence of misuse, such as sharing access, or of a breach of our Terms & Conditions.

8. Chargebacks

If you have a concern about a charge, please contact us first — we will try to resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the matter is reviewed.

9. Changes to this policy

We may update this Return Policy from time to time. We will revise the “Last updated” date above when we do. The policy in effect at the time of your purchase applies to that purchase.

10. Contact us

For any question about refunds or cancellations, contact us at edunet@rapidsolutions.live or through our Contact page.